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FAQ
 
Before contacting our offices, read thru these Frequently Asked Questions to see if the information you are seeking as already here:


I forgot my password. How do I log in?
Go to the Login screen and click on Password Recovery.

How do I contact Troy Dunn?
Due to the volume of email Troy receives every day, he cannot personally respond to every message. However, someone on “Team Troy” does read each and every email and forwards some messages to Troy for further review. Go to the Contact page for various Contact options.
 

How can I be considered for a reunion on TV?

Many (most actually!) of the national TV talk shows and news shows depend on Troy to provide amazing reunions for their many television shows. Therefore, Troy has assembled a group of professional TV producers to review each and every reunion request from this website in search for interesting, compelling opportunities to make someone’s reunion wish come true. Additionally, Troy hosts an online reunion tv show which you may also be a wonderful opportunity for you. To tell us YOUR story, click here.

I have a billing question. Who do I contact?
Go to our Contact page and select the appropriate contact resource. We will make certain your issue is resolved as quickly as possible. Troy wants EVERYBODY to be happy! (And he tells us this every morning!)

Is Troy a licensed private investigator?
Troy was a licensed private investigator for many years, but no longer maintains his license. With all of the Locate technology available via his Instant People Locator tool, many people can now do their own searching without his direct assistance. However, for those who do opt for professional help, Troy does contract all Locate work to licensed private investigators whom he has trained or worked with in the past. He cautions you against at hiring ANY private investigators NOT part of his TroyTheLocator.com team. There are many dishonest investigators out there who are NOT qualified to do these specialized searches. Be very very careful. When in doubt, ask Troy for his opinion on any researcher you consider hiring.

I submitted my story for a possible TV reunion but have not heard from anybody. What’s next?
We get SO MANY stories submitted each day; we cannot follow up with every inquiry. However, know these two things:
1. Your story was definitely read and reviewed carefully.
2. IF one of the producers believes your story meets the current needs for a particular show, you WILL be contacted.
If you haven’t heard from our producers within 45 days, the odds are your story is not being considered. This would be a good time to explore other options such as having one of the Pros do your Locate for you. Click here to see if they are able to assist you.

Service Disclaimer
In an effort to be completely clear on what we are and what we are not, we have included this text for your review. TroyTheLocator.com is not a private investigation agency. It is a re-seller of public records. Any professional services offered at TroyTheLocator.com are provided by a third party and NOT by the employees of TroyTheLoctor. TroyTheLocator.com do not represent or warrant the accuracy or reliability of any of the information, content, software or advertisements (collectively, the "Services") contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this website (the "Service"). Furthermore, TroyTheLocator.com does not represent, warrant or endorse the quality or reliability of any goods or services, information about any goods or services, or other Services displayed, purchased or obtained by you as a result of your responding to any advertisement or any other information or offer in or in connection with the Service (the "Products").

The Services provided within TroyTheLocator.com applies to US residents only and application of these Services outside of the US could be dangerous and contravene local or national regulations. The Services contained within are not aimed at and should not be used by anyone under the age of 18. Before using the Services contained within the TroyTheLocator.com website. If you have any doubts whatsoever regarding the application of the Services of this site then seek professional advice.

Any reliance you place upon any Services or Products will be at your sole risk and it is solely your responsibility to ensure that the Services and Products meet your requirements. TroyTheLocator.com reserves the right in its sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of, the Service or any Services or Products without notice.

THE SERVICE AND THE SERVICES ARE PROVIDED BY TROYTHELOCATOR.COM (directly and/or via third party providers) ON AN "AS IS" BASIS, AND TROYTHELOCATOR.COM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING WITHOUT LIMITATION WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE OR ANY SERVICES AND PRODUCTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, AND EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY ARISING FROM TROYTHELOCATOR.COM’S NEGLIGENCE, TROYTHELOCATOR.COM HEREBY EXCLUDES LIABILITY FOR ANY CLAIMS, LOSS, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE SERVICE, THE SERVICES AND THE PRODUCTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, WHETHER ARISING FROM LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE OR OTHERWISE AND WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS HAS BEEN NOTIFIED TO DIYNOT LIMITED. THE FOREGOING WILL APPLY WHETHER SUCH CLAIMS, LOSS OR DAMAGES ARISE IN TORT, CONTRACT, NEGLIGENCE, UNDER STATUTE OR OTHERWISE. IF YOU ARE A CONSUMER YOUR STATUTORY RIGHTS, IF ANY, ARE NOT AFFECTED.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of Florida and the parties submit to the exclusive jurisdiction of the Courts of Lee County.


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